Schoolwires® Assist™
Simplify service requests and increase operational efficiency with our Web-based service request system. Designed for K-12 school districts, Schoolwires® Assist provides teachers and staff with a centralized system to request, track and fulfill service requests. In fact, it’s an ideal way to manage IT and maintenance requests. Assist is easy to set up and implement too, with no hardware to buy and no software to install, maintain or upgrade.
Features and Benefits
Now teachers and staff can spend less time filing, processing and fulfilling service requests. With Schoolwires Assist, you can submit every service request online — from troubleshooting a computer problem to replacing a light bulb — and track it to completion. Assist can help you save on costs too, enabling staff to be more efficient and responsive. So routine maintenance and technology issues won’t escalate into bigger, more expensive problems. Assist even directs service requests to the appropriate staff, so the right people respond to the right requests at the right time.
Assist streamlines the entire service request process:
- Communicate and track service requests online, 24/7
- Save time and increase productivity
- Ensure more consistent and reliable service
- Improve responsiveness with automated email notification
- Balance workloads and reassign tickets as needed
- Generate and view reports online from any computer
Case Study
Schoolwires® unified Platform Helps Glassboro Public schools stay a step ahead of district Needs: SynergyTM and Schoolwires Assist Broaden Functionality Within Integrated Platform
"Schoolwires Assist is the most powerful and flexible service request system I have come across. Information can be retrieved quickly and reports compiled in minutes."
— George Weeks, Director of Technology, Glassboro Public Schools, NJ
